Refund policy

Updated November 8, 2026

Downloadable courses

If you are a consumer, you normally have 14 days to withdraw from a purchase. Because courses are delivered immediately, the checkout asks you to agree to immediate delivery and to acknowledge that you lose this right once delivery begins. Once you have given that agreement and received the course, it can no longer be cancelled under the withdrawal right.

If a course is faulty, incomplete or not as described, tell us and we will fix it or, where that is not possible, refund you.

Consultations

If you are a consumer, you may withdraw within 14 days of booking, as long as the session has not yet taken place. If you ask for a session within those 14 days and it is fully delivered, you lose the right to withdraw, provided you agreed to this when booking.

How to request a refund

Email info@dealmyweb.com with your name, your order details and a clear statement that you wish to withdraw or be refunded. Where a refund is due, we make it within 14 days, using the original payment method.

If a payment partner was the seller of your purchase, the request may be handled through that partner. We will direct you if so.